FAQs (Frequently Asked Questions) – Dowaat

Here are some of the most commonly asked questions by our customers:

1. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to the cart, and completing the checkout process.

2. Do I need to confirm my order?

Yes, our representative may contact you via phone to confirm your order before processing.

3. What are the delivery charges?

• Inside Dhaka: ৳60

• Outside Dhaka: ৳120
  Delivery charges may vary during special offers or campaigns.

4. How long does delivery take?

• Inside Dhaka: 1–3 working days

• Outside Dhaka: 2–5 working days

• Remote areas: 3–7 working days

5. Can I track my order?

Currently, we provide order updates via phone or SMS. For tracking details, you can contact our support team.

6. Can I return or exchange a product?

Yes, you can request a return or exchange within 3 days of delivery if the product is damaged, defective, or incorrect. Please refer to our Return Policy for details.

7. When will I get my refund?

Refunds are processed within 3–7 working days after the returned product is received and inspected.

8. What should I do if I receive a damaged product?

Please contact us immediately and provide an unboxing video or clear photos as proof.

9. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery service all over Bangladesh.

10. Is my personal information safe?

Yes, we take your privacy seriously and ensure your personal information is protected as per our Privacy Policy.

11. Do you deliver outside Bangladesh?

Currently, we only deliver within Bangladesh.

12. How can I contact customer support?

You can contact us through:

• Phone: 01340-862364

• Website: dowaat.com

• Facebook Page: dowaat.bd

If you have any other questions, feel free to contact us anytime. We are always here to help