Return & Refund Policy – Dowaat
At Dowaat, we are committed to delivering quality products and ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
A return request may be accepted under the following conditions:
- The product delivered is defective, damaged, or incorrect
- The item is unused, unworn, and in its original condition
- The product is returned with original packaging, tags, and accessories (if any)
2. Return Request Period
- Customers must initiate a return request within 3 (three) days from the date of delivery
- Requests made after this period may not be considered
3. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, altered, or damaged by the customer
- Items returned without original packaging, tags, or proof of purchase
- Clearance, promotional, or discounted items (unless defective or incorrect)
4. Return Procedure
To initiate a return:
- Contact our support team via phone or official Facebook page
- Provide your order details along with clear evidence (photos/videos) of the issue
- Upon verification, our team will provide further return instructions
5. Return Shipping
- If the return is due to an error on our part (damaged, defective, or incorrect product), Dowaat will bear the return shipping cost
- For returns due to customer preference or other reasons, the customer will be responsible for the return shipping charges
6. Refund Policy
- Refunds will be processed only after the returned product has been received and inspected
- Depending on the situation, customers may be eligible for:
- Full refund
- Partial refund
- Product replacement
- Refund processing time is typically 3–7 working days
7. Important Terms
- Customers are advised to record an unboxing video at the time of delivery for any damage-related claims
- Dowaat reserves the right to refuse any return request that does not comply with the above conditions
- This policy is subject to change without prior notice
📞 Contact: 01340-862364
🌐 Website: dowaat.com
📘 Facebook Page: dowaat.bd
Dowaat values your trust and strives to provide the best possible service.